How Can We Help You?

Find answers to your questions, get support for your orders, or learn how to make the most of our creative community.

Live chat available • Average response: 2 minutes

Quick Access Topics

Order Tracking

Track your order status and shipping updates

Design Submissions

Guidelines and tips for submitting artwork

Artist Payments

Payment schedules and tax documentation

Account Management

Profile settings and account security

Frequently Asked Questions

Quick answers to common questions

Artist Support

Resources and guidance for our creative community

Submission Guidelines

  • • High-resolution files (300 DPI minimum)
  • • Original artwork only - no copyrighted material
  • • RGB color mode for best results
  • • Transparent backgrounds for versatility
  • • Maximum file size: 50MB
View Full Guidelines →

Payment Schedules

  • • Monthly payments on the 15th
  • • $20 minimum payout threshold
  • • PayPal, bank transfer, or check options
  • • Tax forms provided annually (1099-MISC)
  • • Real-time earnings tracking in dashboard
View Artist Dashboard →

Portfolio Optimization

  • • Use compelling titles and descriptions
  • • Tag designs with relevant keywords
  • • Engage with community feedback
  • • Submit consistently for visibility
  • • Participate in design challenges
Optimization Tips →

Tax Documentation

  • • W-9 form required for US artists
  • • 1099-MISC issued for earnings over $600
  • • International tax forms as needed
  • • Quarterly earnings summaries available
  • • Tax consultation resources provided
Tax Resources →

Customer Service

Multiple ways to get the help you need

Live Chat

Get instant help from our support team

Hours: Mon-Fri 9AM-6PM EST

Response: Usually under 2 minutes

Email Support

Send us detailed questions or concerns

Email: support@threadless.com

Response: Within 24 hours

Send Email

Phone Support

Speak directly with our support team

Phone: 1-800-THREAD-1

Hours: Mon-Fri 9AM-5PM EST

Call Now

Order Status Tracking

Track your order in real-time

Enter Your Order Information

Order Status Example

Order Confirmed

August 14, 2025 at 2:30 PM

In Production

August 15, 2025 at 10:15 AM

Shipped

Expected: August 16, 2025

Tracking: 1Z999AA1234567890

Delivered

Estimated: August 19, 2025

Knowledge Base

Video tutorials and detailed guides

Design Submission Tutorial

How to Submit Your First Design

Step-by-step guide to uploading artwork and getting community votes

8:32 minutes Watch Tutorial
Community Voting Tutorial

Community Voting Guide

Learn how to participate in design voting and build community connections

5:47 minutes Watch Tutorial
Artist Dashboard Tutorial

Artist Dashboard Navigation

Master your artist dashboard to track earnings and manage submissions

6:15 minutes Watch Tutorial

Community Forums

Connect with other artists and get peer support

General Discussion

1,247 topics • 8,934 posts

Share ideas, ask questions, and connect with the community

Latest: 2 hours ago Join Discussion

Design Feedback

892 topics • 5,671 posts

Get constructive feedback on your artwork before submission

Latest: 45 minutes ago Get Feedback

Artist Success Stories

156 topics • 2,341 posts

Celebrate achievements and share your journey to success

Latest: 3 hours ago Share Story

Still Need Help?

Our support team is here to assist you with any questions or concerns

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM EST

Saturday: 10:00 AM - 4:00 PM EST

Sunday: Closed

Response Times

Live Chat: Usually under 2 minutes

Email: Within 24 hours

Phone: Immediate during business hours

Send Email Call Support