Find answers to your questions, get support for your orders, or learn how to make the most of our creative community.
Track your order status and shipping updates
Guidelines and tips for submitting artwork
Payment schedules and tax documentation
Profile settings and account security
Quick answers to common questions
Shipping times vary by location and product type:
You'll receive tracking information via email once your order ships.
We want you to love your purchase! Here's our return policy:
Custom or personalized items cannot be returned unless defective.
Submitting your artwork is easy:
Designs need 500+ votes to be considered for printing. Check our submission guidelines for detailed requirements.
Artists earn money when their designs sell:
Track your earnings in real-time through your artist dashboard.
We're committed to high-quality products:
Check our detailed size charts and read customer reviews for fit guidance.
Resources and guidance for our creative community
Multiple ways to get the help you need
Get instant help from our support team
Hours: Mon-Fri 9AM-6PM EST
Response: Usually under 2 minutes
Send us detailed questions or concerns
Email: support@threadless.com
Response: Within 24 hours
Speak directly with our support team
Phone: 1-800-THREAD-1
Hours: Mon-Fri 9AM-5PM EST
Track your order in real-time
Order Confirmed
August 14, 2025 at 2:30 PM
In Production
August 15, 2025 at 10:15 AM
Shipped
Expected: August 16, 2025
Tracking: 1Z999AA1234567890
Delivered
Estimated: August 19, 2025
Video tutorials and detailed guides
Step-by-step guide to uploading artwork and getting community votes
Learn how to participate in design voting and build community connections
Master your artist dashboard to track earnings and manage submissions
Connect with other artists and get peer support
1,247 topics • 8,934 posts
Share ideas, ask questions, and connect with the community
892 topics • 5,671 posts
Get constructive feedback on your artwork before submission
156 topics • 2,341 posts
Celebrate achievements and share your journey to success
Our support team is here to assist you with any questions or concerns
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Live Chat: Usually under 2 minutes
Email: Within 24 hours
Phone: Immediate during business hours